Assisting remote Windows computer

Here's how to help user with Windows 10 computer remotely through Quick Assist.

Five things to keep in mind before starting

1. Although Quick Assist works on all versions of Windows 10 (with the Anniversary Update installed), it's not available for older versions of Windows. If either computer uses an older version of Windows, both will need to use an earlier tool called Windows Remote Assistance instead.

2. Quick Assist is not a "set it and forget it" remote desktop tool. The person who needs assistance with their Windows 10 computer must be sitting in front of it -- at least initially, to grant permission for it to be connected and controlled by the computer of the person who will help them. In fact, we recommend that both parties be present at all times. Because the person providing assistance will have full access to the other computer and everything on it, a great deal of trust is involved; it can be more comfortable for both parties if that computer is never left unattended.3. Quick Assist works better if each Windows 10 computer has fast and reliable internet access. If you're the one controlling the other computer remotely, a flaky or slow connection can result in sluggish performance. For example, if you click to close an application window on the other computer, it may take several seconds to see this happening on your computer's screen.

Generally speaking, if you and the other person can hold a video chat session, such as through Skype, and the image and sound quality is good (especially at your end), then the connection your computers share is probably suitable for Quick Assist.

4. Quick Assist won't stream sound from the remote computer. This shouldn't matter, unless you're trying to fix an audio issue with the other computer.

Make the connection

Assuming that you will be the one who will control the other person's Windows 10 computer over the internet, here's how to get connected:
1. Launch the Quick Assist tool. It's listed under the Windows Accessories folder -- or just search the Start menu for "Quick Assist."
2. In the Quick Assist window that appears, click Give Assistance.

To help another Windows 10 user remotely, launch the Quick Assist app and choose Give Assistance.

3. Sign in with your Microsoft Online account. No longer required
4. Quick Assist generates a 6-digit security code. Give this code (by email, instant messenger, text or voice call) to the person whose computer you will need to connect to. After 10 minutes, this code will become invalid.

When you start a Quick Assist session, a 6-digit security code is generated for the person you are supporting to enter on their computer.

5. At the other end, the person who needs your help with their Windows 10 PC needs to launch the Quick Assist tool on their computer and click Get Assistance. Then they enter the 6-digit security code you gave them, and click Submit.
6. Next, they will be presented with a "Share your screen" permissions window, where they will need to click Allow.

The person you are assisting must give you permission to access their PC.

What you see, what they see

After a few seconds or more (this depends on the connection speed between the computers), Quick Assist will display the Windows 10 desktop of the other person's computer inside an application window, which will be bordered with a yellow frame.

When you're assisting someone else, you'll see their Windows 10 desktop inside a yellow frame.

As with any other Windows desktop application, you can minimize this application window, maximize it to full-screen, move it around your desktop, or resize it by dragging its sides or corners. However, the desktop of the other person's computer always appears inside this application window; there's no option that lets you enlarge it to fill your own computer's screen.
To interact with the other computer, move your mouse pointer over the image of the other computer's Windows 10 desktop, and then just use your computer's keyboard and mouse (or touchpad) as you normally would when using your own computer.
From the point of view of the other computer, the person sitting in front of it will see that their Windows 10 desktop is framed by a yellow border. They will see the mouse pointer move as you control it from your computer, and they will also see the text and other characters you type from your computer's keyboard.

The person you're assisting will see their own desktop inside a yellow frame. As you move your mouse or enter text, they will see those actions on their desktop.

They can still use their own computer's keyboard and mouse or touchpad, which will interfere with your actions if you're both doing this at the same time. If you plan to use Quick Assist to teach the other person how to do something on their computer -- for example, you perform an action remotely on their desktop, then watch as they repeat your action -- it's best to be on a phone call together so you can not only explain what you're doing, but also let them know when it's their turn to take control of their computer. (I wouldn't advise using Skype or another video streaming connection via the computers, because it sucks up bandwidth and could slow down Quick Assist.)
The person sitting in front of the other computer can temporarily pause your control over their computer at any time by clicking the "pause" icon next to "Screen sharing on" in the menu that appears at the top-center of their screen. When they click to pause, the yellow border framing their Windows 10 desktop turns gray. The pause icon will change to a triangle "play" icon, which they click when they want you to resume control over their computer.

The person at the remote computer can pause or end screen sharing at any time.

They can also revoke your remote control of their computer by clicking the "X" next to "Quick Assist." This completely ends the session.

From    computerworld