Sierra client not running

If the III Sierra client does not open, this was one fix:

> One person was using Sierra this morning with no problems. He closed

> out of Sierra and then couldn't get back in. The icon shows up on the

> navigation bar but nothing happens. I've tried uninstalling and

> installing it several times, restarting the computer, cleared the

> jarcache, but nothing is working. He's on Windows 7 and nothing on his

> computer has changed since this morning.

When the icon appears in the taskbar, but the client won't load, I've had good luck with deleting this file:

%USERPROFILE%\AppData\Local\Temp\SierraDesktopApp.obj

(Where %USERPROFILE% is current user's profile directory, usually under c:\Users\)

On stations where it's become a recurring issue, I change the shortcut to point at a batch file that deletes that file first and then launches the client.

HTH,

David

--

David Jones

Library Systems Manager

University Library

Santa Clara University

500 El Camino Real

Santa Clara CA 95053-05